Frequently Asked Questions
Are your sofas new or pre-owned?
We offer a mix of both! We specialize in sourcing high-quality, pre-owned sofas that have been carefully inspected and cleaned. We also occasionally stock new sofas. Each product listing will clearly state the condition of the sofa.
where do you deliver
We Deliver at - LOCATONS
Can I view the sofa before buying?
Yes, in-person viewings can be arranged. Please Contact Us to schedule an appointment.
Do you offer delivery?
Yes, we offer fast and efficient delivery directly to your door in Surrey and surrounding areas. Our team will handle the sofa with care.
What condition are the sofas in?
We are transparent about the condition of each sofa. Pre-owned sofas are carefully inspected and cleaned to meet our quality standards. Each product listing will provide detailed information about the condition.
How do I reserve a sofa?
On each product page, you'll find a "Reserve this sofa" button. Follow the prompts to secure your chosen piece. Please note that reservations are typically held for a limited time to allow for viewing or delivery arrangements.
How do I pay for my sofa? Is payment safe?
You can pay securely online using major credit/debit cards (Visa, Mastercard), PayPal, and Klarna (for payment plans, if offered). Our website uses Shopify's built-in checkout, which protects your card details and ensures a secure transaction. Alternatively, you can pay in cash on delivery after inspection.
What if I change my mind after purchasing?
We want you to be completely happy with your purchase. Please refer to our Returns & Refunds Policy for details on our cancellation and return process.
Can I trade in my old sofa?
We currently don't offer direct trade-ins. However, you can use our "Sofa To Go" service to have your old sofa collected for free, and you may be eligible for a discount on a new purchase.
Do you offer any warranty on your sofas?
For new sofas, manufacturer warranties may apply. For pre-owned sofas, they are sold as seen after your inspection. We ensure all pre-owned sofas meet our quality standards before listing them.
How can I contact you?
Message Form: On our [Contact Us] page.
Email: [jackpiper99@icloud.com]
Facebook: [Click to Facebook Page]